- I am not yet ready to agree;
- You are making me feel uncomfortable;
- I do not understand;
- I don’t think I can afford it;
- I want something else;
- I need more information; or
- I want to talk it over with someone else.
Then, after pausing, ask solution-based questions or simply label their effect:
“What about this doesn’t work for you?”
“What would you need to make it work?”
“It seems like there’s something here that bothers you.”
–Never split the difference, p.79