Smile and you’re already an improvement.
“Hi, Wendy, I’m Ryan. It seemslike they were pretty upset.”
This labels the negative and establishes a rapport based on empathy.
–Never split the difference, p.70
Smile and you’re already an improvement.
“Hi, Wendy, I’m Ryan. It seemslike they were pretty upset.”
This labels the negative and establishes a rapport based on empathy.
–Never split the difference, p.70