We all have a tendency to expand on what we’ve said… don’t.

Let the label do its magic.

We will say “It seems like you like the way that shirt looks”, with a specific question like “Where did you get it?” But a label’s power is that it invites the other person to reveal himself.

So keep it to “It seems like you like the way that shirt looks” and then go silent.

-Never split the difference, p.57