-You have to do it in person, not over the phone and certainly not by email or text.

-You have to look the person in the eye.

-You can’t use anyone else as an excuse.
(This is you making a decision about them – not them as a person but the way they have performed in their job – and they need and deserve to know that it’s coming from you.)

-You can’t make small talk once you bring someone in for that conversation

Iger says something along the lines of: “I’ve asked you to come in here for a difficult reason.” And then I try to be as direct about the issue as possible, explaining clearly and concisely what wasn’t working and why I didn’t think it was going to change. I emphasize that it was a tough decision to make, and that I understand that it’s much harder on them.

-The Ride of a Lifetime, p.165