Be soft on people working on hard, challenging projects.

In general, you have to try to recognize that when the stakes of a project are very high, there’s not much to be gained from putting additional pressure on the people working on it.

It’s subtle, but there’s a difference between communicating that you share their stress- that you’re in it with them OR communicating that you need them to deliver in order to alleviate your stress.

The Ride of a Lifetime, p.184