You just say, “What do you think your job entails?” or “What is it going to take to get your job done?” They innumerate it. And then after they enumerate it, say, “Okay, now that you said this is what you have to do, you’re responsible for making sure that it gets done. It’s not up to me to make sure you get it done.” Most people wait for the owner or the boss to tell them what to do next and how to do it. And then once you stop telling them that, they stop doing whatever they’re doing. … Continue reading Each person in the company is forced to take responsability for what they do.