Make it a 7-star experience

First of all, you should think what would be the 5-star experience like. We basically took one part of our product and we extrapolated: what would a 5-star experience be? Then we went crazy. A 5-star experience is: You knock on the door, they open the door, they let you in. Great. That’s not a big deal. You’re not going to tell every friend about it. You might say, ‘I used Airbnb. It worked.’ So we thought, ‘What would a 6-star experience be?’ A 6-star experience: You knock on the door, the host opens and shows you around. On the … Continue reading Make it a 7-star experience

Focus on growth, growth alone

We usually advise startups to pick a growth rate they think they can hit, and then just try to hit it every week. The key word here is “just.” If they decide to grow at 7% a week and they hit that number, they’re successful for that week. There’s nothing more they need to do. But if they don’t hit it, they’ve failed in the only thing that mattered, and should be correspondingly alarmed. Programmers will recognize what we’re doing here. We’re turning starting a startup into an optimization problem. And anyone who has tried optimizing code knows how wonderfully … Continue reading Focus on growth, growth alone

You’re stuck? Be a Master, not a dabbler

There’s three types of people when something gets hard or stop growing: The Stresser-achiever They grind through everything. They are stressed the whole time. Eventually they burn out. (👋consultants 👋bankers) 2. The Dabbler This used to be me. Work hard. Have fun. Love making rapid progress. Progress stops. Motivation drops. Fuck this. I’m going to go do THAT instead. 3. The Master The master knows how progress actually happens. When a master hits a plateau: She does not panic like the stressor-achiever. She does not quit like the dabbler She simply says “ah…a plateau….to be expected.” She greets plateaus like an old friend. Part & … Continue reading You’re stuck? Be a Master, not a dabbler

Don’t look at the scoreboard until you’re 30

Like you’re planting seeds. Don’t go dig up that seed the next day and be like “Shit, this didn’t grow into a plant” Like no. Plant that seed. Water it. Enjoy it. Let’s look at this like a 10 years game. And the 4th Quarter is ten years from now. And the seed you’re planting, it’s shit, it’s shit, it’s shit and then suddenly it’s like “OMG, it worked”. Your learning does go up every year. like “oh man! Last year I was such a Dummy. I didn;t know shit about shit.” -Shaan Puri, MFM Shorts Continue reading Don’t look at the scoreboard until you’re 30