Tag: Dealing with customers

Learnings

It’s extremely hard to get someone to do something (aka get someone to buy your stuff)

Chris Labs

So at the moment a customer starts moving, once he’s in motion. Whether that’s contacting you about the product, adding it to cart or buying something, you got him in the mindset. Keep going after that guy. But you’ve got to remember, though, a slug only remains in heat for a short period of time. Gary Halbert, Gary Halbert: XXX, p.82 Continue reading It’s extremely hard to get someone to do something (aka get someone to buy your stuff)

Learnings

Assume that he or she is sincere, honest, truthful.

Chris Labs

When no information can be secured about the customer, the only sound basis on which to proceed is to assume that he or she is sincere, honest, truthful, and willing and anxious to pay the charges, once convinced they are correct. To put it differently and perhaps more clearly, people are honest and want to discharge their obligations. -Principle 10, How to Win Friends and Influence People, p.217 Continue reading Assume that he or she is sincere, honest, truthful.