-Principle 6, How to Win Friends and Influence People, p.257 Continue reading Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
-Principle 7, How to Win Friends and Influence People, p.262 Continue reading Give the other person a fine reputation to live up to
–Principle 8, How to Win Friends and Influence People, p.267 Continue reading Use encouragement. Make the fault seem easy to correct
–Principle 9, How to Win Friends and Influence People, p.273 Continue reading Make the other person happy about doing the thing you suggest
Woodrow Wilson followed that policy even when inviting William Gibbs McAdoo to become a member of his cabinet. That was the highest honor he could confer upon anyone, and yet Wilson extended the invitation in such a way as to make as to make McAdoo feel doubly important. Here is the story in McAdoo’s own words:”He [Wilson] said that he was making up his cabinet and that he would be very glad if I would accept a place in it as Secretary of the Treasury. He had a delightful way of putting things; he created the impression that by accepting … Continue reading If you’re about to promote someone, tell them they would be doing you a great favor. It will make them feel doubly important
Give them a fine reputation to live up to, and they will prodigious efforts rather than see you disillusioned. -Principle 7, How to Win Friends and Influence People, p.259 Continue reading Assume and state openly that other people have the virtue you want them to develop
“Bill,” he said, “you are a fine mechanic. You have been in this line of work for a good number of years. You have repaired many vehicles to the customers’ satisfaction. In fact, we’ve had a number of compliments about the good work you have done. Yet, of late, the time you take to complete each job has been increasing and your work havs not been up to your own old standards. Because you have been such an outstanding mechanic in the past, I felt sure you would want to know that I am not happy with this situation, and … Continue reading If an employee performance is down, do the following:
When Ian Macdonald of Johannesburg, South Africa, the general manager of a small manufacturing plant had the opportunity to accept a very large order, he was convinced that he would not meet the promised delivery date. The work already scheduled in the shop and the short order completion time needed for this order made it seem impossible for him to accept the order. Instead of pushing his people to accelerate their work and rush the order through, he called everybody together, explained the situation to them, and told them how much it would mean to the company and to them … Continue reading Asking questions instead of giving orders often stimulates creativity
Many people begin their criticism with sincere praise followed by the word “but” and ending with a critical statement. Example: We might say “We’re really proud of you, Johnnie, for raising your grades this term. But if you had worked harder on your algebra, the results would have been better.” In this case, Johnnie might feel encouraged until he heard the word “but”. He might then question the sincerity of the original praise. This could be easily overcome by changing the word “but” to “and”. “We’re really proud of you, Johnnie, for raising your grades this term and by continuing … Continue reading When talking to someone, change “but” to “and”
When no information can be secured about the customer, the only sound basis on which to proceed is to assume that he or she is sincere, honest, truthful, and willing and anxious to pay the charges, once convinced they are correct. To put it differently and perhaps more clearly, people are honest and want to discharge their obligations. -Principle 10, How to Win Friends and Influence People, p.217 Continue reading Assume that he or she is sincere, honest, truthful.
Roadmap to Billions 